Operating cadence
Checklists
All-hands Core, sales and crew pocket cards, Day One, weekly loops, mobilize, close. If it is on a list, it is not a personality trait.
Day One — new admin
Once, tomorrow
Facilitator and learner complete this together. Do not skip the legal briefing to 'get to real work.' This is the real work.
- Name, emergency contact, and hours confirmedshared
- Workstation, keys, printer, phone/voice, email livefacilitator
- Watch the legal briefing (38 min) and complete M01 + M03 quizLegal briefing page + SOP Section 4 locked factsadmin
- Zoho, drive, calendar, sample log accessshared
- Walk one live job file from bid to this week's dailyfacilitator
- Fill real names into the directory seatsshared
- Read current jobs board: who is in the field and what is hotadmin
- Open-questions log started (questions without answers)admin
- PPE set issued for site walks (boots, glasses, vest, hat)facilitator
- End-of-day recap: three things learned, one still muddyshared
Week One — shadow then own
By Friday of week 1
Watch first. Own one loop by Friday. Do not take all loops on Tuesday and drown.
- Run the morning loop with Eric watching once, then once aloneadmin
- Enter or clean three Zoho recordsadmin
- File a week's worth of dailies/photos to the correct job folderadmin
- Draft one RFI or one PCO for review (do not send solo yet)admin
- Assemble or update one COI request with the brokeradmin
- Complete M02 and M04 lessons + quizzesadmin
- Sit in on the weekly job-cost huddle and take notesadmin
- Facilitator checkpoint: what to keep, what to stop, what to startfacilitator
Daily operating loop
Every working day
This is the job when nobody is 'training you' anymore.
- Crew pulse capturedadmin
- Inbox/voice acknowledged (clients same morning)admin
- Deliveries matched to POsadmin
- Dailies/photos in from field — or a chaseadmin
- Unsigned extras / open RFIs touchedadmin
- AR/AP: something moved or was scheduledadmin
- Calendar landmines inside 14 days checkedadmin
Weekly operating loop
Look-aheads current + Friday close
If this packet exists, the company can survive a sick day.
- Look-ahead issued to field and Ericadmin
- Job-cost huddle packet: estimate / cost / billings / extrasadmin
- CRM hygiene: stages true, follow-ups datedadmin
- COI and training expirations scanned 45 days outadmin
- Sample log and inventory exceptionsadmin
- Open questions reviewed — answers written or re-datedshared
Mobilize a job
The day before first on-site hour
A missed item here is a crew in a driveway.
- Executed PO/contract in fileadmin
- COI accepted at gate/portaladmin
- Submittal status allows the work being sequencedadmin
- Material counted, lots noted if requiredshared
- Hours, escort, parking, dumpster, odor noticeadmin
- SDS pack printed/on tablet for the siteadmin
- Crew badges / orientation completeshared
Close a job
Punch through retainage
Pretty floors with thin packets wait on retainage.
- Punch list closed with datesshared
- Warranties signed with correct legal namesadmin
- QA pack: tests, lots, photos, as-builtsadmin
- Final invoice + retainage trackedadmin
- Waivers collected/issued as requiredadmin
- Attic stock signed overshared
- CRM and samples closed; warranty tickler setadmin
All-hands Core
Once, in your first week
Office, sales, field, and crew. This is the company floor. Do not skip the legal video because you work the field.
- Identity card: Taylor HQ, 313-889-2526, website vs email domainall
- Watch the legal briefing (38 min)Legal briefing page. Required once.all
- C01 + C02 + C03 + C04 lessons and quizzes at 80%+all
- Run the verbal-extra scenarioall
- PPE / mixing-area / stop-work brief with a leadshared
- C04 Product Installation Requirements — five numbers named off a real data sheet with a leadcrew
- Phone greeting once, out loudall
- Name Nick Holton, Due Upon Completion, and Paid-if-Paid forbiddenall
- C03 Own the Equipment — strap, tool care, one home for everything, dock image, C03 quizall
- Walk a trailer with a lead: every piece of equipment has a strap point and one homecrew
Sales pocket card
Every bid / walk
Qualify. Do not freelance. Hand off a file.
- Who / where / what / when / next captured in Zohosales
- Spec, exclusions, and vertical flags (pharma, ICRA, Skydrol) namedsales
- No freelance price, Net 30, or start datesales
- Sample labeled and logged if one left the buildingsales
- Handoff in the job file — not a 6 a.m. text to the crewsales
Crew pocket card
Every application day
Install the spec. Photograph the truth. Stop extras.
- PPE on. Mixing area controlled. SDS on site.crew
- Lots photographed as drums opencrew
- Dew point / moisture recorded before placecrew
- Verbal extras stopped and radioed — not appliedcrew
- Daily: crew, areas, qty, delays, visitors, weather, extras, photoscrew
- Vac + prep strapped before the key turns. Second set of eyes.crew
- Cords coiled. Tools home or tagged broken the same hour.crew
- Leave-behind: tape, trash, edges. Photo the lead would show Eric.crew
Field ops — day before
The day before first on-site hour
Same as mobilize, said so field ops owns it without waiting on office language.
- Look-ahead true: where, who, system, hoursfield
- Kits counted. Do not assume the drums are there.field
- COI / badges / escort / odor noticefield
- SDS pack and spare PPEfield
- Constraints in writing: live plant, ICRA, nights, shutdownfield
Truck & equipment — every roll
Before wheels turn and before you leave the dock
The ownership standard written as a list. $250k+ of prep equipment and vac does not survive 'we'll strap it at the next stop.'
- Vac strapped, barrel latched, wand/hose not a missilecrew
- Grinder and prep equipment tied to rated points — short hop is not an exemptioncrew
- Cords coiled and binned. No spaghetti in the well.crew
- Second set of eyes walked the trailer (not the person who loaded it)shared
- Broken tools tagged + said out loud the same hourcrew
- Squeegees, spikes, rollers, knives, pucks cleaned and back in their one homecrew
- Dock leave-behind: trash, tape, edges. Photo if high-profile.crew

