30–60–90

Can recite Taylor HQ, 313-889-2526, website vs email, and the two live taglines.

Proof — Says it out loud. C01.01 complete.

Has watched the 38-minute Project Structure video. Knows a text can bind us.

Proof — Briefing marked complete. Verbal-extra scenario done.

Will freeze an application for dew point, mix-zone, or a verbal extra.

Proof — C01 quiz passed. Pocket card walked with a lead.

Can say what sales, crew, field ops, and office each own — and what they never do.

Proof — C02 quiz at 80%+.

Will not roll an unstrapped trailer. Cleans and re-homes every tool. Treats the dock as the first application.

Proof — C03 quiz passed. Unstrapped-vac scenario done. Trailer walked with a lead.

Can explain accidental contracts, extras, and the fraud line.

Proof — Quizzes passed at 80%+ and the open-questions log started.

Can find contract, dailies, RFIs, and billing in the job file.

Proof — Facilitator initials on Day One checklist.

Email, Zoho, drive, voice, calendar.

Proof — Sends a test file named to standard.

Crew pulse, inbox, deliveries, landmines without prompting.

Proof — Eric observes one cycle.

Can talk 09 67 00, prep, cove, SF vs LF without guessing chemistry.

Proof — M02 quiz passed.

One RFI or PCO drafted to standard.

Proof — Document in job file with Eric's markup.

Company can survive Eric being on site all day without the office going dark.

Proof — Four consecutive weeks of look-ahead + huddle packet.

Handles substitution, moisture, short-pay, auditor without inventing.

Proof — All four simulations completed.

All eight modules done and quizzes passed.

Proof — Academy certification unlocked.

Unmatched invoices do not slip. Quotes have follow-ups.

Proof — Aging AR reviewed weekly with Eric; Zoho stages audit clean.

Changes tone for auto vs pharma vs school vs hospital.

Proof — Leads one client email thread in two different verticals.

Opens jobs, runs logs, bills, closeout packs, escalates correctly.

Proof — Eric signs the 90-day review. Remaining gaps become SOP edits, not tribal knowledge.

Adds at least three answered open questions back into SOP / this academy.

Proof — Change log on the Facilitator page.