Maverick Performance Solutions

Opening training…

0

Who to call

Directory

Roles stay stable even when people change. You route by seat, not by whoever shouted last.

President

Field-heavy; office by huddle

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Owns
  • Price, schedule, extras, legal strategy
  • ACH batch approval
  • Hire/fire decisions
  • 90-day collections / write-offs
Escalate for
  • Safety incidents
  • Document integrity
  • Angry client
  • Lien decisions
  • Paid-if-Paid
  • Any yes that costs money
Office Manager / Controller

Office — close by 10th business day

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Owns
  • Cash, AR aging, monthly close
  • Invoices and 30/60/90 letters
  • Vendor bills to $10k
  • Payroll batch
Escalate for
  • ACH release (dual-control with Eric)
  • Credit memos
  • Insurance quote bind
AP / AR Clerk

Office

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Owns
  • Same-day bill entry
  • Branded invoice clones
  • 30-day reminders
  • Lien waivers
Escalate for
  • Bills over $2,500
  • Credits
  • Disputed invoices
Compliance Coordinator

Office

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Owns
  • COI via Nick Holton
  • Licenses
  • OSHA 300 / 300A
  • Letters of Conformance
Escalate for
  • Limit gaps
  • Regulator mail
  • Certification claims not on file
Executive Assistant

07:30 / 12:00 / 16:00 inbox cycles

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Owns
  • /admin-scan
  • Eric's calendar
  • Standard W-9 send
  • Meeting prep packets
Escalate for
  • Unusual tax docs
  • Anything that commits price or scope
HR Coordinator

Office

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Owns
  • I-9 / E-Verify
  • Hiring reqs
  • Employee files
  • PTO
Escalate for
  • Discipline, termination, harassment
Estimating

Drawings and site walks

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Owns
  • Takeoff, system selection, quote numbers
  • Substitution technical review
Escalate for
  • Spec conflicts
  • Or-equal requests
  • Moisture mitigation pricing
Field operations / crew lead

Jobsite hours

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Owns
  • Means and methods
  • Dailies, tests, mix
  • Stop-work on climate/safety
Escalate for
  • Injuries
  • Failed tests
  • Access fights
  • Short kits on site
Insurance broker

Business hours — do not wait until 5 p.m. Friday

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Owns
  • Certificates, endorsements, claims notice to carrier
Escalate for
  • Portal rejections
  • Pollution / limit gaps
  • Stale Farmington Hills insured address
Contracts Group

By assignment

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Owns
  • Paid-if-Paid escalation sequence
  • Subcontract redlines routed to Eric
Escalate for
  • GC refusal of Paid-when-Paid