Sentences that do not create accidents
Templates
Copy, fill brackets, send. Tone is already the house voice. Do not improvise extras into a friendly paragraph.
Same-morning acknowledgment
Any inbound client/GC request you cannot fully answer yet.
RFI body
Documents disagree or are silent.
Potential change order cover
Extra work, differing conditions, or directed substitutions.
Bad news — facts / options / ask
Delay, moisture, access, damage, or a stop.
Short-pay variance
Payment arrived light.
7-day look-ahead
Weekly field plan.
Mobilize confirmation
Day before first hour on site.
Sample transmittal
Chips or mock boards leave the shop.
Closeout transmittal
Packet to release retainage.
W-9 reply
Standard inbound W-9 / vendor setup. No Eric.
COI request to broker
Every certificate. Nick Holton, Diversified Insurance Group.
30-day AR reminder
Invoice ≥ 30 days on the Monday aging.
Stop-work / dew-point text
Any department needs one client message after a freeze.
Sales qualification reply
Inbound bid request that is still a rumor.