Day One & the Maverick Standard

Pass is 80%. This is open-book — use the academy, not hope.

1. A general contractor asks you on a Friday email to 'just confirm we can swap to a cheaper topcoat.' What do you do first?

Reply yes to keep the relationship warm.Log it, do not commit, and route to estimating / Eric with the spec section attached.Tell them our systems are proprietary so the answer is always no.Forward the email to the whole crew so someone answers.

2. Which of these is a written commitment Maverick can be held to?

Only signed contracts.Only invoices.Contracts, change orders, and also emails, texts, and meeting minutes that sound like a promise.Only documents the lawyer drafted.

3. What is the admin's primary product?

A clean inbox.A job file that a stranger could pick up and run the project from.Fast replies, even if incomplete.Keeping the owner off the phone.

4. A client calls upset. You do not know the answer. Best next line?

I'm pretty sure we did that last week.That's not my department.I don't want to guess. I will confirm with the field and send you a written answer today by 3:00.Let me transfer you and hang up if no one picks up.

5. Why does industrial flooring admin require more discipline than a typical office job?

Because resin is expensive.Because a missed moisture reading, unapproved extra, or lost SDS can stop a plant, fail an audit, or wipe a job's profit.Because OSHA inspects offices monthly.Because clients expect same-day installs.

6. Which identity set is the current published fact?

Farmington Hills HQ, 313-401-1188, Peak Performance From the Ground Up.25911 Northline Commerce Dr, Suite 306, Taylor MI; 313-889-2526; maverickperformancesolutions.com; Resurface with Purpose.Golfcrest Drive as the letterhead address.mavtechsol.com as the public website.

7. A GC asks you to put Net 30 on the invoice 'like everyone else.' You:

Change the terms to keep AP happy.Keep Due Upon Completion unless Eric approved a written exception. Never freelance terms.Generate the invoice from Zoho Books and let Books decide.Show hours and kits so they understand the number.

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