Maverick Performance Solutions

Opening training…

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C02 How the other departments work

C02.02

What the crew can decide

Install the spec. Photograph the lots. Stop extras. Do not sell from the slab.

  • Name what a finisher owns vs what they radio
  • Treat a verbal extra as a stop
  • Build the daily that wins the argument later
Crew finishing a resinous floor
Authority on the slab is real. Authority on the contract is not.

Own / radio / never

OwnRadioNever
Mix, place, finish to the specSpec conflict, extra request, visitor in the mixPrice an extra
PPE and mixing-area controlDew point / moisture offApply over a red reading
Lots, photos, daily contentsMissing kits or wrong productCopy a lot from last job
Stop work for safetyGC pressure to 'just do it'A verbal yes on scope

GC on the slab

GC — While you're here, just coat that extra office.

Crew — I can capture it and radio it. I cannot install it without a written proceed. I'll get you a same-day answer from the office.

  • Not this

    We'll throw it in. You're a good customer.

    This

    Logged. Priced. Written proceed. Then we coat it.

  • Not this

    No photos — we're behind.

    This

    Photos of lots, edges, and problems are the job. Behind is not an excuse.

Takeaways

  • Crew installs. Crew does not price, promise, or give away work.
  • Thin dailies lose claims. Good dailies are a weapon.
  • If it is wet, a visitor does not walk it.

SOPSOP Section 2 — Dailies, extras, closeout