C02
How the other departments work
Cross-training. Sales learns what the crew cannot decide. Crew learns what the office is holding. Field ops learns what estimating actually sold. Office learns what an application actually requires.
- 01What sales is actually sellingQualification, exclusions, samples, and the handoff. For sales — and for everyone who inherits a sloppy lead.18 min
- 02What the crew may decideInstall the spec. Photograph the lots. Stop extras. Do not sell from the slab.16 min
- 03What field ops is protectingLook-ahead, kits, access, SDS. An application is logistics before it is chemistry.16 min
- 04What the office is holdingThe job file, the logs, the COI, the invoice. So the field can install and the company can get paid.16 min