How the other departments work

Pass is 80%. This is open-book — use the academy, not hope.

1. Sales may tell a buyer:

We can beat that number — I'll take 8% off on the call.We'll start Monday. I already told the crew.Here is the specified system, the exclusions, and the next step. Price and schedule come from estimating / Eric — I will not freelance either.Net 30 is fine. Everyone does it.

2. The crew's job when the GC asks for 'a little more cove' is:

Do it. Faster than paper.Stop, radio it, do not apply the extra, get a written proceed.Invoice T&M from memory on Friday.Tell the GC no and walk off the job.

3. Field ops exists so that:

Somebody has a clipboard.The right kits, people, hours, and constraints show up — and a dew-point / material miss does not become a crew in a driveway.The office never has to talk to the field.We can skip dailies.

4. The office's job, in one line:

A clean inbox.A recoverable job file plus current money and risk — so the field can install and the company can get paid.Keeping Eric off the phone.Fast replies, even if wrong.

5. Lot / batch numbers on kits are:

Optional, unless pharma asks later.Photographed as drums open. Never invented. QA and audits live or die on them.Copied from last month's similar job.The GC's problem.

6. Paid-if-Paid in a subcontract is:

Normal. Sign it.Forbidden. Escalate. Do not sign. Do not email the protocol to the GC.Fine if the GC is a friend.Sales can waive it to win the job.

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