Maverick Performance Solutions

Opening training…

0

M01 Day One & the Maverick Standard

M01.01

Welcome to the Field Office

What this academy is, why admin exists here, and how Day One actually runs.

  • Explain why industrial flooring companies fail in the office, not just on the slab
  • Name the four products of the admin role
  • Walk the Day One schedule without being asked
Operations office with floor samples and warehouse beyond
The field office is part of the jobsite. Treat it that way.

Why this role exists

Maverick Performance Solutions manufactures and installs resinous and industrial flooring — epoxy coatings, urethane cement, broadcast and troweled systems, ESD, and hygienic cove — in plants, pharma suites, hospitals, hangars, and schools across Michigan and the industrial Midwest, nationwide by project. The crew can only install what the office has bought, scheduled, insured, approved, and billed. Most contractors do not fail because they cannot mix resin. They fail because a submittal sat, a change was verbal, a COI expired, or retainage was never chased. You are here so that does not happen.

Day One schedule
  1. 01Sit-down with Eric — names, fires, jobs
  2. 02Legal video + M01 / M03
  3. 03Access: email, Zoho, drive, voice
  4. 04Walk one live job file
  5. 05Directory names filled
  6. 06Shadow the morning loop
  7. 07PPE issued for walks
  8. 08End-of-day recap + open questions

Your first eight hours

  1. 01
    Sit with Eric (30 min)

    Names, current jobs, who is in the field, what is on fire this week. Write it down. Do not rely on memory.

  2. 02
    Legal briefing (40 min video + this module)

    Complete M01 and M03 today. The legal video is not optional entertainment. It is how we stay in business.

  3. 03
    Access & systems (45 min)

    Email, Zoho, file drive, phone/voice, printer, sample log. If you cannot log in, that is today's emergency.

  4. 04
    Tour the binder (60 min)

    Open one live job file together. Follow it from bid to this week's daily report. That file is the standard.

  5. 05
    Shadow the morning loop (ongoing)

    Inbox, crew check-in, deliveries, client pings. You watch first. You own a piece by Friday.

Takeaways

  • You are not 'the person who answers the phone.' You are the control system.
  • If a stranger cannot pick up the job file and run the work, the file is not done.
  • Questions you cannot answer go on the open-questions log with a same-day owner.

SOPSOP Section 1 — Front Matter & Brand StandardsSOP Section 4 — Administrative Staff

Next lesson