Playbook · 3 min
Text / radio from the floor
Any message off the job that could be read in a deposition.
- 01Job number first
If it has no job, it will not file.
- 02Facts only
What you see, what you measured, what you need. Not 'it's fine' or 'we can do it.'
- 03No promises
Capture extras. Do not yes them. Do not guess chemistry.
- 04File if it mattered
Scope, money, safety, schedule — out of the chat and into the job file the same day.
Never
- We'll take care of it.
- Yes to a swap.
- Lot numbers from memory.
Escalate if
- Attorney / GC blasting the thread.
- A message already sounded like a yes — correct it in writing immediately.