Section 11
Benchmarks, Scorecard & Closing
Master scorecard, operating rhythm, SOP training plan. Admin KPIs: DSO ≤ 38 days, invoice within 3 business days of milestone (Section 11) / 1 day of SOV approval (Section 4), COI/W-9 24 hours, payroll 100% accurate.
Admin owns
- Office Manager owns DSO, invoice turnaround, W-9/COI response, payroll accuracy, vendor invoice processing
- Training records signed, dated, filed