Playbook · 30 min
Progress invoice (house method)
SOV percent-complete in by the 25th; issue last business day of month.
- 01Clone the branded DOCX
Never generate from scratch. String-replace customer, project, SOV amount.
- 02Lump sum + Due Upon Completion
No hours, kits, unit prices, or Net 30.
- 03PDF ≥ 250 KB
Under 50 KB means the template did not render. Rebuild.
- 04File
Project Billing folder plus the invoices library. Update SOV tracker.
- 05Waiver
Partial Conditional before cashing. Final Unconditional only after funds clear.
Never
- Zoho Books.
- Net 30 as a courtesy.
- Show a cost breakout because AP asked nicely.
Escalate if
- Contract requires different terms — surface to Eric before changing.

